FAQ

FAQ2021-01-22T17:39:20-05:00
Why do I have to redownload my voices?2021-04-04T10:06:35-04:00

Generally we have to redownload the voices when we upgrade to a new version the TTS Engine, and it requires new version of the voice files.

In version 4.0 we had to reload the Acapela voices because we were moving from Voice Dream’s license to Legere’s.  The voice files have the licensee embedded in them.

How do a skip headers/footers?2021-03-28T14:42:24-04:00

Starting in version 4.0, we attempt to detect the margins, and skip text in them in pdfs.  This is done during import, if a document was imported before 4.0, it’ll have to be re-imported before the margin skipping will work.  The margin detection finds the margins successfully in the vast majority of the time, but there are times where it’ll some clear to human it’s a margin, but the mathematically model we use can not determine it with confidence (especially on short documents).  There’s a switch in Audio settings for toggling the margin skipping off.

I can’t log out of Pocket2021-02-09T14:42:01-05:00

When we log into Pocket we go through the browser.  The browser believes you are still logged in.   Open the browser on your phone, and go to https://getpocket.com and log out.

My document fails to import2021-04-25T17:21:10-04:00

This is a large topic.

  • There are very large number of permutations to the way documents can be packaged when they are sent to the app.  We attempt to handle them all,  we have undoubtedly missed some.
  • Some document we cannot legally import due DRM (Digital Rights Management, see the Digital Millennium Copyright Act)
  • When sharing document from other apps, in newer versions of Android, the sending app must grant the receiving app permission to read the document.  Some apps fail to handle this properly.  Try saving the document, and import the document from the sdcard.
  •  It’s a format we could potentially handle, but don’t handle yet.
  • Some web pages cannot be imported via the standard import mechanism.  Examples of pages that won’t load: Password protected pages, pages requiring cooking or javascript.   For these cases, use the internal browser, its functionality is rather limited, but it gets around these problems.

We log basic information on import failures (the content type and file extension and the error).  Send an email to support, with your device make and model and when the failure occured, and we should be able to find the log entry for the failure, and then tell you if we can make it work, or if it’s one of the issue above that’s out of our control.

My voice download is failing2021-01-24T10:22:15-05:00

The voices are large.  Make sure you have a good fast internet connection.  You almost certainly want to be connected to Wifi.  You may still experience issues if there are network issues upstream of you.  All you can do in that case is try again later.

How do I get a refund?2021-01-24T12:06:55-05:00

We do not have access to the system that keeps track of your purchases and payments, so you’ll have to get a refund from the Play Store.  They will give you one if you ask within 48 hours.  That’s Google’s policy, we have no control over it.

https://support.google.com/googleplay/answer/2479637?hl=en

I’m getting a crash. How can I help you fix it?2021-01-24T10:23:24-05:00

Please send an email to support with as much detail about the circumstances as possible.

Good information to include:

  • The make and model of the device
  • The type of the document you are trying to read
  • What voice you are using.
  • What you attempting to do when it crashed
  • Send the document if possible.
If I uninstall and reinstall the app, will I be charged again?2021-01-24T10:24:11-05:00

No, as long as you are logged into same Play Store account, you can install again without paying again.   You’ll also be able to install on other Android devices with the same Play Store account.

Why can’t I find voice X?2021-05-02T18:19:13-04:00

The voices in the list below were Ivona voices.  Ivona was acquired by Amazon and no longer offers support for the mobile platforms.  We no longer sell Ivona voices.  We continue to support them where we can, namely on devices that are 32-bit arm processors, which are increasingly rare.

Agnieszka
Amy
Astrid
Brian
Carla
Carmen
Celine
Chantal
Chipmunk
Conchita
Dora
Emma
Enrique
Ewa
Filiz
Geraint (CY)
Geraint
Giorgio
Gwyneth (CY)
Gwyneth
Hans
Ivy
Jacek
Jan
Jennifer
Joey
Karl
Kendra
Kimberly
Lotte
Mads
Maja
Marlene
Mathieu
Miguel
Naja
Nicole
Penelope
Raveena
Ricardo
Ruben
Russell
Salli
Tatyana
Vitoria

I cannot add documents from Dropbox/Google Drive2021-01-24T10:25:39-05:00

In Android, Dropbox and Google Drive are available through the file browser.    Choose “Add Document”, then Dropbox or Google Drive from the menu in the upper left.

Note you must be logged into the Dropbox and/or Google Drive apps on your device.

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